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Customer Interaction and Communication

2 Learning Units

Customer Interaction and Communication
  • Overview
  • Learning Outcomes
  • Curriculum
  • References & Resources

LESSON 1: Introduction to andragogy and adult learning principles

The objective of this lesson is to introduce participants to the concept of andragogy and the principles that guide effective adult learning, with applications in barista training contexts.

LESSON 2: Instructional design models for effective barista training

The objective of this lesson is to introduce participants to key instructional design (ID) models and how to apply them when developing engaging, structured, and learner-centred training for baristas.

Course includes:

  • Lectures:
    2
  • Quizzes:
    2
  • Duration:
    2 Min
  • Skill Level:
    All Levels
  • Language:
    EN
This course is Free
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