LESSON 1: Understanding Workplace Stress and Its Effects
This lesson introduces workplace stress, its causes, and how it impacts both individuals and team performance. The Job-Demand Resources (JD-R) Model will be explored to understand how stress develops when job demands exceed available resources.
LESSON 2: Managing Stress Through Effective Strategies
Lesson overview:
This lesson focuses on practical strategies for managing stress, applying the Transactional Model of Stress and Coping. Learners will explore how personal appraisal of stressful situations can change their impact and how proactive management techniques can reduce burnout risk.
- Recognize common workplace stressors in the barista profession.
- Apply time management and emotional regulation strategies.
- Utilize teamwork and social support to mitigate stress.
- Implement coping techniques from established psychological models
Additional Resources:
- Warr, P. Decision Latitude, Job Demands, and Employee Wellbeing, 1990, Article available here:
https://www.researchgate.net/publication/332210992_Decision_Latitude_Job_Demands_and_Employee_Wellbeing
- Lazarus, R. S., & Folkman, S. (1984). Stress, Appraisal, and Coping. Link https://www.slideshare.net/slideshow/lazarus-folkman-stress-appraisal-copingpdf/255322266
- Achor, S. (2019). Make Stress Work for You. LinkedIn Article.
Link https://mollyfletcher.com/podcasts/shawn-achor-the-happiness-advantage/
- Bakker, A. B., & Demerouti, E. (2007). The Job Demands-Resources Model. Journal of Managerial Psychology. Link:
https://www.researchgate.net/publication/242339416_The_Job_Demands-Resources_Model_State_of_the_Art
- Covey, S. R. (1989). The 7 Habits of Highly Effective People.
Link: https://www.cs.wm.edu/~ksun/seminar/02-22-16-%20Seven%20habits-Kun%20Sun.pdf
Understanding Workplace Stress and Management Strategies
Workplace Organization and Efficiency